Liberty Tax

Liberty Tax was not only excited about the Unlimited Lines for their busy tax season, but the flex billing really fit their business model.

Challenge

To build a phone system that is as flexible as their business. 

Solution

Put in a phone system that gives them unlimited lines for the high volume of calls during tax season.  Also built in off-site transfers for state and federal return hotlines.  To top that off built a special pricing for them and all Liberty Tax clients where their bill is reduced during "off peak" months. 

Results

With the unlimited lines they have seen a great increase in sales, combined with the advanced call flow are able to handle more calls by directing certain calls to the agency hotlines. 

From The Client

With the 50TEL phone system we now have many new features that we didn’t have with our old phone system.  The unlimited lines are great.  I also enjoy the voicemail to email feature during the off-season.  I no longer have to call in and check messages.  If there is a voicemail left it emails a .wav file directly to my email which also comes to my smart phone.  We also really like the custom messages that 50TEL did for us including the custom on-hold music.  We also now have a way to easily transfer clients to both the federal and state  hotlines for checking the status of their refund. 

 Gary Smalley

Liberty Tax Service Franchisee